1. Introduction

TrueNorth Direct ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website truenorthdirect.com or use our AI automation services.

2. Information We Collect

Personal Information

We may collect the following personal information:

Name, email address, phone number, and business information

Contact information for your customers when using our AI services

Communication preferences and service requirements

Billing and payment information

Technical information about your business systems for integration purposes

Automatically Collected Information

IP address, browser type, and operating system

Pages visited, time spent on pages, and navigation patterns

Referral sources and search terms used to find our website

Device information and unique identifiers

Usage data related to our AI services performance

3. How We Use Your Information

We use your information for the following purposes:

Providing and improving our AI automation services

Processing customer communications through our AI agents

Billing, account management, and customer support

Analyzing service performance and optimizing AI responses

Communicating updates, promotions, and important notices

Complying with legal obligations and preventing fraud

Developing new features and services

4. Information Sharing and Disclosure

We may share your information in the following limited circumstances:

Mobile Information Protection

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. We take the protection of your mobile data seriously and maintain strict controls over its use.

Text Messaging Data

Text messaging originator opt-in data and consent will not be shared with any third parties. This information is kept strictly confidential and is used only to provide our services to you.

Service Providers

Information sharing with subcontractors in support services, such as customer service, is permitted solely for the purpose of delivering and improving our services to you. These providers are bound by confidentiality agreements and are prohibited from using your information for any other purpose.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

Legal Requirements

We may disclose information when required by law, to protect our rights, or to ensure the safety of our users and the public.

We do not sell your personal information to third parties.

5. Data Security

We implement industry-standard security measures to protect your information, including:

Encryption of data in transit and at rest

Regular security audits and vulnerability assessments

Access controls and employee training on data protection

Secure data centers with physical and digital safeguards

Regular backups and disaster recovery procedures

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we securely delete or anonymize it.

7. Your Rights and Choices

Depending on your location, you may have the following rights:

Access: Request copies of your personal information

Correction: Request correction of inaccurate or incomplete information

Deletion: Request deletion of your personal information

Portability: Request transfer of your information to another service

Opt-out: Unsubscribe from marketing communications

Objection: Object to certain processing of your information

To exercise these rights, please contact us at [email protected]

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze usage patterns, and provide personalized content. You can control cookie settings through your browser preferences.

Our website may also use third-party analytics services like Google Analytics to help us understand how visitors use our site.

9. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will promptly delete it.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this policy and applicable laws.

11. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

Right to know what personal information is collected and how it's used

Right to delete personal information

Right to opt-out of the sale of personal information (we do not sell personal information)

Right to non-discrimination for exercising your privacy rights

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically.

13. Contact Information

If you have questions about this Privacy Policy or our privacy practices, please contact us:

TrueNorth Direct

Email: [email protected]

Address: 200 South Andrews Avenue, Fort Lauderdale, FL 33301